S1E4: Empowering Employees, Delighting Customers with Pat McGowan
Today, I'm thrilled to welcome special guest Pat McGowan, the Store Manager of Nordstrom on the Las Vegas Strip, one of the leading fashion retailers renowned for its exceptional customer service. We explore the strategies, principles, and philosophies that have made Nordstrom a powerhouse in the retail industry. Join us as we dive into an enlightening conversation that unveils the secrets behind building lasting customer relationships and refining the art of personalized service, discussing the importance of understanding individual customer needs, anticipating desires, and going the extra mile to create magical moments.
